Employability and Work Skills Programme
City & Guilds Employability & Personal Development Certificate Level 1
Our ‘Work Skills Programme’ is the perfect course for anyone who is out of work and actively seeking employment. The workshop will give you the skills, confidence and an accredited qualification that will help get you back to work.
On the workshop, our core programme looks at:
Planning your career
Applying for jobs
Rights and responsibilities in the workplace
You then get to add units of your choice from the following:
Managing money
Teamwork & communication skills
Customer service skills
Managing your time
Volunteering
Preparing for work
Introduction to working with vulnerable adults
Health & safety
We run this workshop regularly each month. Please contact your local centre or check our Workshop Calendar to see when one is available.
I.T. Skills
Beginner IT Skills for Job seekers: OCR Functional Skills in ICT at Entry Level 3
This short course will give you the skills, knowledge and confidence in how to effectively use a computer for job searching. Through completion of the course, you even gain an accredited qualification in Entry Level 3 IT Functional Skills.
The course covers the following important aspects of job seeking:
Learn the basics of IT- Email, search engines, creating files, online job searching, MS Word
Create an email address/send and receive emails
Introduction to using ‘Universal Job Match’
We run this workshop regularly each month. Please contact your local centre or check our Workshop Calendar to see when one is available.
Level 1 IT Skills: BCS IT Users Skills Award (ECDL Essentials) (ITQ) Level 1
Level 2 IT Skills: BCS IT Users Skills Certificate (ECDL Extra) Level 2
Our Level 1 and 2 qualifications are accredited by the BCS Chartered Institute for IT, making them nationally respected and recognised. Through the programmes you’ll gain the key skills and knowledge you need to move forward.
Our Level 1 course options look at:
IT Computer Essentials
IT Security
Online Essentials
Word Processing, Spreadsheet and Presentation Basics
Level 2 content covers:
Improving productivity using IT
Word Processing
Spreadsheet, Presentation and Database Software
Enrolment for our IT qualifications is on a rolling basis, so you can start your learning at any time. Additionally, learning is at your own pace, providing you with flexibility you need to balance the other important things in your life. To discuss further and book, contact your local centre.
Maths Skills
Entry Level 3 Maths Skills: City & Guilds Entry Level Skills in Mathematics (Entry 3)
Functional Skills Maths Level 1: City & Guilds Functional Skills Qualification in Maths Level 1
Functional Skills Maths Level 2: City & Guilds Functional Skills Qualification in Maths Level 2
Gaining a qualification in Maths is a great way to build your skills and confidence, boost your CV and help you get into a job or progress through your career path. At learndirect, we offering City and Guilds accredited courses at various levels from Entry Level 3, through to a Level 2 Certificate (equivalent to A to C grade at GCSE).
Each course is based around functional skills and so provides you with the actual skills in areas that enable you to progress in daily life.
Full funding is now available for all all levels, with anyone aged 19 or over eligible and irrespective of if you are currently in or out of employment. Enrolment for our Maths qualifications is on a rolling basis, so you can start your learning at any time. Additionally, learning is at your own pace, providing you with flexibility you need to balance the other important things in your life.
To find out more and book your initial assessment, contact your local centre.
English Skills
Entry Level 3 English Skills: City & Guilds Entry Level Skills in Literacy (Entry 3)
Functional Skills English Level 1: City & Guilds Functional Skills Qualification in English Level 1
Functional Skills English Level 2: City & Guilds Functional Skills Qualification in English Level 2
Gaining a qualification in English iis a great way to build your skills and confidence, boost your CV and help you get into a job or progress through your career path. At learndirect, we offering City and Guilds accredited courses at various levels from Entry Level 3, through to a Level 2 Certificate (equivalent to A to C grade at GCSE).
Each course is based around functional skills and so provides you with the actual skills in areas that enable you to progress in daily life.
Full funding is now available for all all levels, with anyone aged 19 or over eligible and irrespective of if you are currently in or out of employment. Enrolment for our Maths qualifications is on a rolling basis, so you can start your learning at any time. Additionally, learning is at your own pace, providing you with flexibility you need to balance the other important things in your life.
To find out more and book your initial assessment, contact your local centre.
Retail and Customer Service Skills
Introduction to Retail: City & Guilds Understanding Customer Service in the Retail Sector Unit Award Level 1
Our ‘Introduction to Retail’ course will give you the skills and knowledge you need to work in the retail sector, giving you that all important advantage over competition when applying for jobs.Not only will you learn new skills, but upon completion you’ll also gain a nationally recognised and respected City and Guilds accredited qualification.
Topics on the course include:
Looking after customers in a retail environment & customer service
Meeting the needs of individual customers
Creating a positive retail impression
Understanding the importance of communication in the delivery of of retail customer service
We run this programme regularly. Please contact your local centre or check our Workshop Calendar to see when one is available.
Principles of Customer Service: City & Guilds Customer Service Award Level 1
Through this programme you will learn and acquire the skills and knowledge you need to work in a customer service role, giving you that essential edge over competition when applying for jobs. As well as the vital skills and knowledge, you will also gain an accredited City and Guilds qualification, which is nationally recognised and respected.
Topics on this programme include:
How to deliver good customer service
Different communication methods in the delivery of customer service
Delivering good customer service in line with organisational procedures
How to effectively deal with customer problems, queries and complaints
We run this programme regularly. Please contact your local centre or check our Workshop Calendar to see when one is available.
Business Administration
City & Guilds Business & Administration Certificate Level 1
If you’re looking for a job in office work, or wanting to boost your CV with an accredited qualification, then our ‘Introduction to Business Administration’ is the perfect course for you. The fully-funded course will give you the skills and essential knowledge you need to work in an office-based role, therefore giving you the vital edge over others when applying for office jobs. As well as these essential skills, you’ll also receive a City and Guilds accredited NVQ Level 1 Certificate, upon completion of the programme.
Topics on this course include:
Working in a business environment
Different communication methods in the business environment
Managing and improving your performance
Using office equipment, filing systems and email
Working with others, greeting and welcoming visitors, and making and receiving office phone calls
This programme is run regularly by us as a workshop. Please contact your local centre or check our Workshop Calendar to see when one is available.
x
Our Courses
Employability &
Work Skills
I.T. Skills
Maths Skills
English Skills
Retail & Customer Service Skills
Business Administration
